Postage
We post via Australia Post from Caloundra, Qld, 4551. Feel free to visit the Australia Post website for a more accurate estimate of delivery times to your postcode.
Mail is only dispatched on MONDAYS / WEDNESDAYS / FRIDAYS at 8am! Orders must be placed by 8pm night prior to next dispatch day. Excludes Public holidays.
Australia Wide:
We offer flat rate for regular postage with tracking - $10 (estimated 5 -10 business days* - slightly longer for remote locations / areas).
Express postage with tracking - $14 (estimated 2 - 5 business days* - slightly longer for remote locations).
New Zealand:
Standard international postage with tracking - $19.95 AUD (estimated 5 - 12 business days).
All items are sent with tracking details however regular postage does not include signature on delivery, this is an additional cost you can arrange prior to checkout by contacting us. Should your parcel not arrive as per the tracking description please contact both us and Australia Post to launch an investigation into its whereabouts.
INCORRECT ADDRESS DETAILS / NON-COLLECTION
If an order is returned to us due to the incorrect postal address being entered, or for any other fault made by the purchaser, re-delivery fees will need to be paid before we re-send the order. The original postage costs will not be refunded & the FULL amount of return postage costs will be at the buyers expense (this amount may be higher than the flat rate postage cost originally charged or in the event original purchase included free postage - re delivery postage cost will be charged on second attempt). If a refund is required, a 8% restocking fee will also be deducted from the refund amount.
In circumstances where the purchaser has entered the incorrect postal address and the parcel is not returned to us, a refund or replacement will not be issued.
Frequently Asked Questions
What currency are your items listed in?
All of our items are listed in Australian Dollars (AUD).
For our New Zealand customers you will be able to view in NZD.
Do you take custom orders?
Unfortunately not, with other work commitments we are unable to find any time for custom orders! All items are ready made and ready to post and no alterations can be made to the items.
Where do you ship and how much does it cost?
We post via Australia Post from Caloundra, Qld, 4551. Feel free to visit the Australia Post website for a more accurate estimate of delivery times to your postcode.
Mail is only dispatched on MONDAYS / WEDNESDAYS / FRIDAYS at 8am! Orders must be placed by 8pm night prior to next dispatch day. Excludes Public holidays.
Australia Wide:
We offer flat rate for regular postage with tracking - $9.95 (estimated 5 -10 business days* - slightly longer for remote locations / areas).
Express postage with tracking - $13.95 (estimated 2 - 5 business days* - slightly longer for remote locations).
FREE EXPRESS POSTAGE is offered Australia Wide for orders over $120.
New Zealand:
Standard international postage with tracking - $19.95 AUD (estimated 5 - 12 business days).
All items listed are ready to post!
Should your products not have arrived, please contact us so we can look into tracking and the whereabouts of your parcel.
What if my products don't fit?
We understand that babies vary in size, as do clothing labels. If your item does not fit, we gladly offer a refund of the product cost (less postage paid and restocking fee of 8% - please refer to our page 'Refund Policy').
Postage for returning the product or sending an exchange product is at buyers expense.
Item being returned must be returned in original condition, fit for resale.
Due to the nature of custom orders, these cannot be returned or exchanged.
Can I use more that 1 coupon code?
Unfortunately our website only accepts one coupon code per transaction.
Can I find you on social media?
Yes of course, visit our pages...
Facebook - www.facebook.com/playtimethreadsAU
Instagram - www.instagram.com/playtime_threads
How can I contact you?
Sadly, our inbox is filled with spam/junk and marketing emails and unfortunately most private emails get missed. The best way to contact us if through our social media pages please.