We post via Australia Post from Caloundra, Qld, 4551. Feel free to visit the Australia Post website for a more accurate estimate of delivery times to your postcode.
Mail is only dispatched on MONDAYS / WEDNESDAYS / FRIDAYS at 8am! Orders must be placed by 8pm night prior to next dispatch day. Excludes Public holidays.
We offer flat rate for regular postage with tracking - $8.95 (estimated 5 -10 business days* - slightly longer for remote locations / areas).
Express postage with tracking - $13.95 (estimated 2 - 5 business days* - slightly longer for remote locations).
Standard international postage with tracking - $19.95 AUD (estimated 5 - 12 business days).
All items are sent with tracking details however regular postage does not include signature on delivery, this is an additional cost you can arrange prior to checkout by contacting us. Should your parcel not arrive as per the tracking description please contact both us and Australia Post to launch an investigation into its whereabouts.
INCORRECT ADDRESS DETAILS / NON-COLLECTION
If an order is returned to us due to the incorrect postal address being entered, or for any other fault made by the purchaser, re-delivery fees will need to be paid before we re-send the order. The original postage costs will not be refunded & the FULL amount of return postage costs will be at the buyers expense (this amount may be higher than the flat rate postage cost originally charged or in the event original purchase included free postage - re delivery postage cost will be charged on second attempt). If a refund is required, a 8% restocking fee will also be deducted from the refund amount.
In circumstances where the purchaser has entered the incorrect postal address and the parcel is not returned to us, a refund or replacement will not be issued.